TM
Thandi M
1 reviews | Active since Nov 2021
26 Mar 2023, 19:29
DEATH BE NOT PROUD
I am so frustrated and highly disappointed with Metropolitan. Me and my siblings have been claiming for our fathers retirement since September 2022, mind you my dad passed away in 2009 and we didn’t even know about the policy. They’ve been giving us excuses. We’ve sent all the documents they required but everytime we call they deny they’ve received them. Now I tried sending them again and it says I cant access that email. What nonsense is this? My dad must be turning in his grave 🚮 I hate you guys
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Metropolitan Life's replyOfficial
27 Mar 2023, 09:16Dear Thandi
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
Unfortunately your post did not contain sufficient information to trace a policy number.
One of our Escalation Specialists will be in contact with you to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
Unfortunately your post did not contain sufficient information to trace a policy number.
One of our Escalation Specialists will be in contact with you to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply27 Mar 2023, 09:16
Official
Dear Thandi
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
Unfortunately your post did not contain sufficient information to trace a policy number.
One of our Escalation Specialists will be in contact with you to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We apologize for the delay in response and the poor service you have encountered thus far.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
Unfortunately your post did not contain sufficient information to trace a policy number.
One of our Escalation Specialists will be in contact with you to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team