EB
Evert B
1 reviews | Active since Oct 2021
09 Oct 2023, 08:33
Dead end on all channels ! What's going on there ?
Wow , Trying to contact them... Dead end on all channels ! What's going on there ? Facebook/WhatApp/Web all use same MetroMan bot and the worse is at the end of bot discussion they say if we don't get hold of you please contact us via telephone ? Three weeks now with at least every second day trying to contact them , nothing... Disappointing service or rather "no service"
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
09 Oct 2023, 09:50Dear Evert B
We acknowledge receipt of your complaint on HelloPeter
We regret reading that you have been struggling to reach us for assistance.
If our Self-service options on the Web or Whatsapp does not allow you to engage with us, it could be because your personal details don't appear or don't appear correctly on our records. Unfortunately too, we cannot control when clients call our Contact Centre, so you may be calling us when call volumes are high.
We will arrange for one of our Contact Centre consultants to call you on the cell number provided on your complaint, as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter
We regret reading that you have been struggling to reach us for assistance.
If our Self-service options on the Web or Whatsapp does not allow you to engage with us, it could be because your personal details don't appear or don't appear correctly on our records. Unfortunately too, we cannot control when clients call our Contact Centre, so you may be calling us when call volumes are high.
We will arrange for one of our Contact Centre consultants to call you on the cell number provided on your complaint, as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply09 Oct 2023, 09:50
Official
Dear Evert B
We acknowledge receipt of your complaint on HelloPeter
We regret reading that you have been struggling to reach us for assistance.
If our Self-service options on the Web or Whatsapp does not allow you to engage with us, it could be because your personal details don't appear or don't appear correctly on our records. Unfortunately too, we cannot control when clients call our Contact Centre, so you may be calling us when call volumes are high.
We will arrange for one of our Contact Centre consultants to call you on the cell number provided on your complaint, as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter
We regret reading that you have been struggling to reach us for assistance.
If our Self-service options on the Web or Whatsapp does not allow you to engage with us, it could be because your personal details don't appear or don't appear correctly on our records. Unfortunately too, we cannot control when clients call our Contact Centre, so you may be calling us when call volumes are high.
We will arrange for one of our Contact Centre consultants to call you on the cell number provided on your complaint, as soon as possible.
Regards
Metropolitan Client Care Team
EB
Evert B's updateReviewer Update
09 Oct 2023, 14:44To your credit , I see I have a miss call, so sad I missed it, HOWEVER, I tried to call you back on the number displayed, thus where you called me from and I get "The number you have dialled is incorrect" ?
.. and Nonsense on personal details that don't appear on your system, off course it wont, I'm a new client !
And not once did I contact you via phone (besides just now) as I wanted YOU to contact me. Please can someone call me again.
.. and Nonsense on personal details that don't appear on your system, off course it wont, I'm a new client !
And not once did I contact you via phone (besides just now) as I wanted YOU to contact me. Please can someone call me again.
EB
Evert B's update09 Oct 2023, 14:44
Reviewer Update
To your credit , I see I have a miss call, so sad I missed it, HOWEVER, I tried to call you back on the number displayed, thus where you called me from and I get "The number you have dialled is incorrect" ?
.. and Nonsense on personal details that don't appear on your system, off course it wont, I'm a new client !
And not once did I contact you via phone (besides just now) as I wanted YOU to contact me. Please can someone call me again.
.. and Nonsense on personal details that don't appear on your system, off course it wont, I'm a new client !
And not once did I contact you via phone (besides just now) as I wanted YOU to contact me. Please can someone call me again.
Metropolitan Life's replyOfficial
09 Oct 2023, 18:57Dear Evert Bez
Thank you for your additional comments, the content of which is noted.
Our consultant has tried to reach you and will continue to do so, until we have reached you successfully.
Regards
Metropolitan Client Care Team
Thank you for your additional comments, the content of which is noted.
Our consultant has tried to reach you and will continue to do so, until we have reached you successfully.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply09 Oct 2023, 18:57
Official
Dear Evert Bez
Thank you for your additional comments, the content of which is noted.
Our consultant has tried to reach you and will continue to do so, until we have reached you successfully.
Regards
Metropolitan Client Care Team
Thank you for your additional comments, the content of which is noted.
Our consultant has tried to reach you and will continue to do so, until we have reached you successfully.
Regards
Metropolitan Client Care Team