PV
Pelisa V

1 reviews | Active since May 2014

14 Oct 2020, 09:24

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I submitted a request to cancel my funeral policy with Metropolitan because when I was reviewing my policy i found out its not a cash back policy anymore as per my understanding when I joined, now I sent a letter to cancel the policy because I no longer need it, to my suprise They are still going to deduct the monthly payment and i feel like thats a daily light robery. I think they should have made me aware that my policy has changed not to be a cash back one, I am a bit annoyed by that.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply14 Oct 2020, 10:17
Official
Dear Pelisa

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties you encountered to cancel your policy.

Please note that we cannot change your policy without consulting you.  

Unfortunately your post does not contain sufficient information in order for us to trace the policy and respond to you.

One of our Client Care Assessors will be in contact shortly, in order to obtain more information in order to assist you.

Regards

Client Care Team