David Bickerstaff - Useless and *********** - lies all the time.

This is undoubtedly the worst insurance company in South Africa. My mother passed away on the 7 December 2020. We sent an email on 11 December to Metropolitan Life and got a response that someone would call within 48 hours. This never happened and numerous other emails were sent. We got to speak to Elize who promised that she would get the right person to call. No-one called us. The number says due to high volumes send an email. We then started calling and Covid was used as an excuse. We then got to speak to David Bickerstaff who promised if we send an email to him, he would assist immediately. This of course was not done. We had to call him again and then only did he respond. We called him again yesterday and he promised to call us today. Of course it did not happen. We called this morning and he said he was just switching on his computer and would call us immediately. Obviously no call. The staff are useless. We have since tried calling the number and it says your call cannot be connected. David is useless, just like the rest of the staff. My mother has passed away over a month and we have had to pay the burial costs ourselves and still they cannot pay us the policy money even though David responded by email that all our documents were received.