Customer Services refuse to take calls to assist.

I have called six times and cut off 5times in one afternoon. I am trying to find out how come Ametlife was deducting R56.56 and then when Metropolitan took over they deducted R56.98 and R16:50 which means we have paid R16:50 per month over the cost of the premiums for two policies and no one can have the decency to take the call and give me an answer. I think the best policy is for them to refund all the over payments that they deducted and then draw out the policies and tell them a GIGANTIC GOODBYE and take my business elsewhere. We dont need companies like this.