Customer Service Very Very Poor

Policy Number *** Metropolitan customer service its car bad very poor, everytime need service I have to come here to be helped otherwise they don't border, last week 30 December 2020 I personally visited their offices in Smith Street Durban & I was assisted by the lady from the frantic desk to email documents for refund back when this week Wednesday 06 January 2021 to follow up I was told they haven't received any documents and the gentlemen by the name of Mogohlwa promise me to do the follow up and come back to me for the feedback but up to today nothing and today try to call Smith Street office no one answering the phone and I tried another number and Noxolo also promise to get one of the managers butno one bored because their service very poor they need to do something about this. I'm partially blind I can't be up & down while there is Covid I though to go to their offices is better then emailing