TX
Thando X

1 reviews | Active since Jan 2018

22 Jan 2018, 16:42

******* insurance company

I am so dissappointed in metropolitan! They keep deducting my money on persal for a policy I never joined. I will never recommend it to anyone. When I want a refund and cancellation of the policy they tell me about affidavit and other documents but they never asked for them when they made me join without my concern. Assupol never wanted all the documents they want and sanlam refunded my money without even going to the branch

0
Replies (2)
Metropolitan Life
Metropolitan Life's reply23 Jan 2018, 11:54
Official

Dear Thando Xhobiso

Thank you for raising your concerns with our office.

We always strive to serve all our clients well. We regret to learn of the difficulties you have experienced with the cancellation of your policy.

One of our Client Care Assessors will be contacting you shortly for more information in order to investigate your complaint.

Regards

Client Care Team

TX
Thando X's update02 Feb 2018, 19:29
Reviewer Update
Thanks to Aletta Clarence for responding to my complain about Metropolitan. Matter resolved