DL
DAVID L
1 reviews | Active since Apr 2012
19 Sept 2024, 11:22
CORRESPONDENCE IS SIMPLY IGNORED !
How is it possible that the Complaints Department of one of the largest South African Insurance Companies Metropolitan Life does not answer or address complaint email. Hard to believe but its true CORRESPONDENCE IS SIMPLY IGNORED !!!
Who in their right mind would buy an Insurance policy within company like?????
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
19 Sept 2024, 12:12Dear David
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Sept 2024, 12:12
Official
Dear David
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
DL
DAVID L's updateReviewer Update
19 Sept 2024, 12:17Empty Promises !
DL
DAVID L's update19 Sept 2024, 12:17
Reviewer Update
Empty Promises !
Metropolitan Life's replyOfficial
19 Sept 2024, 12:21Dear David
Thank you for your additional post, the content of which is noted.
Our Escalation specialist will be in touch as soon as possible.
Regards
Client Care Team
Thank you for your additional post, the content of which is noted.
Our Escalation specialist will be in touch as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Sept 2024, 12:21
Official
Dear David
Thank you for your additional post, the content of which is noted.
Our Escalation specialist will be in touch as soon as possible.
Regards
Client Care Team
Thank you for your additional post, the content of which is noted.
Our Escalation specialist will be in touch as soon as possible.
Regards
Client Care Team
DL
DAVID L's updateReviewer Update
19 Sept 2024, 12:37My experience with your Company is very negative and so your words are meaningless to me .Why don't you give me your Compliance Officer so I can write to him or her directly ?
DL
DAVID L's update19 Sept 2024, 12:37
Reviewer Update
My experience with your Company is very negative and so your words are meaningless to me .Why don't you give me your Compliance Officer so I can write to him or her directly ?