iM
innocent M
1 reviews | Active since Jun 2014
12 Sept 2019, 16:46
Contract query and cancellation
I have been trying to cancel my investment with them and no help is coming. They take days to call if there is something wrong and when you send cancellation documents they keep saying something is missing. Will never invest to their company a nd will advice everyone i knw against them including my family members. Poor service at its best.
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Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
13 Sept 2019, 09:53Dear Innocent
We acknowledge receipt of your complaint.
We are sorry that you feel you have had a poor client service experience.
As you may know, the insurance industry is heavily regulated.
As such, If a client surrenders their policy, we have to conform to FICA legislation requirements imposed on us as an insurer.
Regrettably you have not answered one of the FICA questions on the surrender application form. therefore we are unable to proceed with your surrender application without all the FICA requirements having been met.
We will also again email you directly in this regard and point out which question needs to be completed, before the form is re-submitted.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry that you feel you have had a poor client service experience.
As you may know, the insurance industry is heavily regulated.
As such, If a client surrenders their policy, we have to conform to FICA legislation requirements imposed on us as an insurer.
Regrettably you have not answered one of the FICA questions on the surrender application form. therefore we are unable to proceed with your surrender application without all the FICA requirements having been met.
We will also again email you directly in this regard and point out which question needs to be completed, before the form is re-submitted.
Regards
Client Care Team
Metropolitan Life's reply13 Sept 2019, 09:53
Official
Dear Innocent
We acknowledge receipt of your complaint.
We are sorry that you feel you have had a poor client service experience.
As you may know, the insurance industry is heavily regulated.
As such, If a client surrenders their policy, we have to conform to FICA legislation requirements imposed on us as an insurer.
Regrettably you have not answered one of the FICA questions on the surrender application form. therefore we are unable to proceed with your surrender application without all the FICA requirements having been met.
We will also again email you directly in this regard and point out which question needs to be completed, before the form is re-submitted.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry that you feel you have had a poor client service experience.
As you may know, the insurance industry is heavily regulated.
As such, If a client surrenders their policy, we have to conform to FICA legislation requirements imposed on us as an insurer.
Regrettably you have not answered one of the FICA questions on the surrender application form. therefore we are unable to proceed with your surrender application without all the FICA requirements having been met.
We will also again email you directly in this regard and point out which question needs to be completed, before the form is re-submitted.
Regards
Client Care Team
iM
innocent M's updateReviewer Update
16 Sept 2019, 15:17Well all documents were correctly filled and submitted and now you this lady claim there is another problem. shes telling about a wrong address. please also note you guys are continueing to debit me and i an saying i no longer need this savings accound. please be honest and stop all your untruthful claims
| Morithi Marishane
Call Centre Consultant Metropolitan Retail
| Tell ***Fax ***Email *** 9th Floor | 108 Fox Street | Johannesburg | 2001 | www.metropolitan.co.za
| Metropolitan is a division of MMI Group Limited, an authorised financial services provider.
| Morithi Marishane
Call Centre Consultant Metropolitan Retail
| Tell ***Fax ***Email *** 9th Floor | 108 Fox Street | Johannesburg | 2001 | www.metropolitan.co.za
| Metropolitan is a division of MMI Group Limited, an authorised financial services provider.
iM
innocent M's update16 Sept 2019, 15:17
Reviewer Update
Well all documents were correctly filled and submitted and now you this lady claim there is another problem. shes telling about a wrong address. please also note you guys are continueing to debit me and i an saying i no longer need this savings accound. please be honest and stop all your untruthful claims
| Morithi Marishane
Call Centre Consultant Metropolitan Retail
| Tell ***Fax ***Email *** 9th Floor | 108 Fox Street | Johannesburg | 2001 | www.metropolitan.co.za
| Metropolitan is a division of MMI Group Limited, an authorised financial services provider.
| Morithi Marishane
Call Centre Consultant Metropolitan Retail
| Tell ***Fax ***Email *** 9th Floor | 108 Fox Street | Johannesburg | 2001 | www.metropolitan.co.za
| Metropolitan is a division of MMI Group Limited, an authorised financial services provider.