Consultant **** to me

I was contacted by Melitta Tshivhangani from Metropolitan life branch in makhado. She told me that I have cash back which I have to withdraw but first I have to upgrade my premiums on my policy, which I did. She asked me to send my 3month bank statement and I'd copy. After sending my documents, she said I will receive my payment within 48 hours, I'm still waiting. It's been a month now. When I call her she never answers my calls. Which means she wanted me to upgrade my premiums with false pretense that I will get cash back on my policy. Sooo disappointed with Metropolitan life.