Concerned

Ma Dad a policy with Metropolitan long time ago with an Funeral additional benefit, then he passed away then the policy was on paid up Status and my mom was covered there so when we claim for her this year the consultant showed us how much are going to receive.. Then I gathered all the paperwork as policy had no beneficiary so was appointed as an executor... We received less amount versus what the consultant printed for us... Tried to email the person who was helping she never came back to me then decided to send an email to ClientCare it took so many days for them to come back to me as I sent them an email again this morning... Later today got a call from the same number of the lady who helped me initially with +*** then it was a missed call then tried to get back to the number it was on voicemail then later they sent an sms+*** "Metropolitan: Your request on policy has been finalised. For queries: Note that the additional benefits falls away when the policy is paid up at death, retirement or disability stage." so my concern is why did all this time kept on my dad's policy profile if it falls away then if does fall away could you please send copy of my dad's contract of the policy