Complaint.Poor service and no verification done

This morning I received a call from one of your call centre agents introduced herself as KELETSO .Who immediately notified me that all calls are recorded and that my policy has lapsed. I was horrified to learn this. I posed some questions which clearly she could not answer and she dropped the call in my ear.Im horrified at such customer service .I have received no communication from Metropolitan and my debits have been going off every month. She could not even give me the policy number in question. No proper verification was done. How can she distinguish if she was speaking to the right person. What about POPI? Call received at 08h45 lasted 5mins the number displayed is ********** .