Complaint regarding Investment dissolved without my permission or request

Having noticed that as soon as people retire from working, they become poor so I took several policies with Metropolitan in East London and added some upon arrival in Pretoria. I added educational policies for my daughters, Lindiwe Nkosi and Fikile Nkosi. I retired from Nursing in South Africa and started working in England from May 2000 until April 2012.

During this period, whenever on holidays, I used to make sure that Metropolitan was aware that I was still working. I used to make Metropolitan aware that they must keep my policies as I was still working and that I will need the funds when I retire from Nursing in the UK. I have never ever claimed from my policies or given instructions to Metropolitan to release any funds. In 2021 when I was experiencing a financial crisis, I then remembered I had investments at Metropolitan for my 2 children and I went to Metropolitan only to be told that the investments were cashed into my Nedbank account

This was extremely unsettling as I have never set requested any cash on my investments and no other documents or explanation was given regarding why these funds were cashed and who have instructions

I’ve worked for so many years for my investments only to have them disappear or cashed even my consent

I was told I need to report this matter to the Ombudsman and need a reference number for my complaint

This is not the service I’ve been paying for and I’m taken advantaged of because of my age and I can’t hear well Even this complaint had to be typed by my daughter

All I’m told rudely is to just go to the Ombudsman imagine, was I paying premiums to the Ombudsman or you ?!!!