Complaint Metropolitan Durban CBD Office - Consultant: Nomzamo

Metropolitan was suppose to refund money owed to me due to their slowness in making adjustments to my policy which I had requested in November 2020 and were only made in July. I had to go to their Durban CBD office to complete a refund form as the premiums on adjusted policy are less. I did this on 31 August and was advised I will receive payment by 2 September to date I have not. Additionally, I have contacted the office numerous all they do is to take my details and say they will call back which they never do. I've left messages and sent follow up emails to the Consultant, Nomzamo Mdletshe who did the paper work and she just blatantly ignores me! If it's so difficult sorting out a refund then I don't know what will happen when I put in an actual claim!!!!