Complaint about Metropolitan life

I recently signed up to Join Metropolitan life funeral cover on the 19th of November being assisted by an agent by name of Valentia Matye Policy number ********** 75 . We agreed that i will be taking out the policy for mother in the event something happens to her. Upon receiving my policy documents she has added the Beneficiary as my mother and put my date of birth under her details. I have called several times to the contact number she gave , however am not able to reach here till today. I have called the customer care line and spoke to Mishack , nothing was resolved , i made a follow up call and spoke to Redendo , no resolution , then requested to cancel the plan as i will not be able to claim if the important things are incorrect on the document. Redendo advised me on the cancellation process that i should send a signed letter to the ********** e-mail address o f which was done, no feedback received as yet. I called again and spoke to Thando , he promised me feedback last week , nothing has been relayed back to me as yet. My biggest concern is that i will be paying for a policy that is incorrectly loaded and how will i be able to claim in the event of a death in the family.

i find the call center agents to be highly *********** as i spent the entire week making follow ups and nobody from the organisation is calling me back with information. I also have all these call recordings to back up my allegations.

I trust and hope that somebody will call me t have this matter resolved.