ZR
ZAMAHLUBI R
1 reviews | Active since Feb 2021
22 Feb 2021, 14:16
COMPLAINT
I logged a claim for my mother who had a policy with Metropolitan 4 weeks ago on 25/01/2021. Till today i have not had a response. Calls to branch where claim was lodged have made and always refer to head office. Head office has been able to assist. last call made on 22/02/21 still head office can't see anything on the system. i'm not sure what to do now.
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Metropolitan Life's replyOfficial
22 Feb 2021, 15:19Dear Zamahlubi Radebe
We acknowledge receipt of your complaint on HelloPeter,
We are sorry to learn of the death in your family. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with your claim and apologise for any poor service received thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter,
We are sorry to learn of the death in your family. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with your claim and apologise for any poor service received thus far.
Regards
Client Care Team
Metropolitan Life's reply22 Feb 2021, 15:19
Official
Dear Zamahlubi Radebe
We acknowledge receipt of your complaint on HelloPeter,
We are sorry to learn of the death in your family. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with your claim and apologise for any poor service received thus far.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter,
We are sorry to learn of the death in your family. Please accept our sincere condolences in this regard.
We regret to learn that you have experienced delays with your claim and apologise for any poor service received thus far.
Regards
Client Care Team