Complaint

I’ve had my insurance with metropolitan for a few years now. We recently contacted them because we wanted to add more people on the policy. Upon receiving the quotation we declined it. The consultant advised that they’ve changed the structure of their funeral policy and we can move to that one show we desire to do so. And we did. We were told that there’d be no waiting period since we’ve already been covered under their funeral policy. We called them today because they debuted twice, the lady we spoke to said we are going to serve new waiting periods under this new structure which is very shocking considering their consultant explicitly said there wouldn’t be any. I’m very upset at the inconvenience of firstly having to call about being debited twice, and then learning that they told us lies. Fix this!