Complaint

<p>On 21 Nov i cancelled a savings policy and funeral cover policy with metropolitan office in stellenbosch and was told that there is no money avail to me as there was a loan towards my savings police which was R3000.Ive been paying R500 per month and clearly that amount should be paid already anyhow i went back last week as the money was debited from my sallary and im furious as ive already cancelled these two policys .My friend phoned head office on my behalf and were told that am still rresponsible and i qoute "for dec takings"which is bull as the front desk lady told me that im only laible for dec.i left an email for head offic3 googled it and no one came back to me.people are being mislead into taking out policys and loans against there savings or which ever policy and then they (consultants)get a huuuuuge amount of money ,i was never told that when you take a loan you wont be getting anything out whenever you cancell and that the policy should reached full term only then you would be getting an amount paid back to you i heard this from a friend who worked for metropolitan as no one at the office explained it to me;i feel as i should take my fineral cover elsewhere cause i can see that it would only be problematic the day i die to get them to pay out;i want my money paid to me in the next day or two before consulting with my laywer .ive handed the forms to stellenbosch branch last week already .they told me 3 to 5 business days</p>