complain

Good day,

Please assist with the above-mentioned policy number.

I would like to express my disappointment and concern regarding the handling of my policy. I have held this policy since 2011, and recently, the premiums have suddenly stopped without any prior notice or explanation.

When I tried to get clarity on the matter, I was redirected multiple times without receiving proper assistance. I have now been informed that my policy cannot be found in the system, and that I need to start a new policy from scratch. This is extremely concerning, especially since I have never defaulted on my payments.

Had I not made an inquiry, I may have unknowingly forfeited a policy I have diligently maintained for over a decade. I kindly request a thorough investigation into this matter and a clear explanation of how such an issue could occur. , contact me on this email address ***

Your urgent attention to this matter will be appreciated.