MN
Mpumi N
1 reviews | Active since Mar 2021
16 Sept 2021, 22:13
Complain
for the last two years my mother has been trying to sort out her policy that was amended without her knowledge. she has caledl numerous times and has visisted branches numerous times. Everytime she calls or visit the branches she's promised that her complain will be escalated and will be called back in 2 - 3 day. but that never happens.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
17 Sept 2021, 14:45Dear Mpumi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn the difficulties you have encountered with your mother's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn the difficulties you have encountered with your mother's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply17 Sept 2021, 14:45
Official
Dear Mpumi
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn the difficulties you have encountered with your mother's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn the difficulties you have encountered with your mother's policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team