ET
Esethu T
1 reviews | Active since Mar 2025
01 Sept 2025, 09:02
Collateral
I would like to know if collateral (temporary) cession is possible. I am requesting this due to urgent medical expenses for my child. Please advise if this option is available and how to proceed.
I have been emailing with no response
Helpful (0)
Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
01 Sept 2025, 09:47Dear Esethu
We acknowledge receipt of your complaint.
We are sorry to read about your daughter's health situation and wish her a speedy recovery.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your daughter's health situation and wish her a speedy recovery.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply01 Sept 2025, 09:47
Official
Dear Esethu
We acknowledge receipt of your complaint.
We are sorry to read about your daughter's health situation and wish her a speedy recovery.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your daughter's health situation and wish her a speedy recovery.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Best regards,
ET
Esethu T's updateReviewer Update
03 Sept 2025, 10:57You guys take long to respond to emails
ET
Esethu T's update03 Sept 2025, 10:57
Reviewer Update
You guys take long to respond to emails
ET
Esethu T's updateReviewer Update
03 Sept 2025, 11:09I urgently need to cancel my investment policy , even though it’s restricted and I have a loan. Please deduct the loan, penalties, and charges, and pay out the remaining balance within 7 working days.
These funds are needed immediately for medical bills. Please confirm receipt and let me know the surrender value today.
These funds are needed immediately for medical bills. Please confirm receipt and let me know the surrender value today.
ET
Esethu T's update03 Sept 2025, 11:09
Reviewer Update
I urgently need to cancel my investment policy , even though it’s restricted and I have a loan. Please deduct the loan, penalties, and charges, and pay out the remaining balance within 7 working days.
These funds are needed immediately for medical bills. Please confirm receipt and let me know the surrender value today.
These funds are needed immediately for medical bills. Please confirm receipt and let me know the surrender value today.
Metropolitan Life's replyOfficial
03 Sept 2025, 12:02Dear Esethu
Thank you for your additional comments.
Please note that restrictions are legislative in nature - it is not a Metropolitan Term and Condition that can be overruled or set aside.
As explained on several previous occasions, your policy is restricted and Metropolitan if forced by law (Regulation 4.2 of the Long Term Insurance Act not to allow any further access to funds from your policy until the restriction on the policy has expired.
We are sorry that we cannot be of assistance to you at this time.
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
Please note that restrictions are legislative in nature - it is not a Metropolitan Term and Condition that can be overruled or set aside.
As explained on several previous occasions, your policy is restricted and Metropolitan if forced by law (Regulation 4.2 of the Long Term Insurance Act not to allow any further access to funds from your policy until the restriction on the policy has expired.
We are sorry that we cannot be of assistance to you at this time.
Regards
Metropolitan Client Care Team
Best regards,
Metropolitan Life's reply03 Sept 2025, 12:02
Official
Dear Esethu
Thank you for your additional comments.
Please note that restrictions are legislative in nature - it is not a Metropolitan Term and Condition that can be overruled or set aside.
As explained on several previous occasions, your policy is restricted and Metropolitan if forced by law (Regulation 4.2 of the Long Term Insurance Act not to allow any further access to funds from your policy until the restriction on the policy has expired.
We are sorry that we cannot be of assistance to you at this time.
Regards
Metropolitan Client Care Team
Thank you for your additional comments.
Please note that restrictions are legislative in nature - it is not a Metropolitan Term and Condition that can be overruled or set aside.
As explained on several previous occasions, your policy is restricted and Metropolitan if forced by law (Regulation 4.2 of the Long Term Insurance Act not to allow any further access to funds from your policy until the restriction on the policy has expired.
We are sorry that we cannot be of assistance to you at this time.
Regards
Metropolitan Client Care Team
Best regards,
ET
Esethu T's updateReviewer Update
03 Sept 2025, 12:07Despite the policy currently being restricted and the fact that I have already taken two partial surrenders and a loan, I am formally instructing the immediate cancellation of this policy.I fully understand and accept that:outstanding loan balance will be deducted, Penalties and charges will be app**** And only the remaining balance will be paid to me.
I am aware of the implications, but as the policyholder I have the right to terminate this policy. Please process my cancellation urgently and provide me with a clear statement
I am aware of the implications, but as the policyholder I have the right to terminate this policy. Please process my cancellation urgently and provide me with a clear statement
ET
Esethu T's update03 Sept 2025, 12:07
Reviewer Update
Despite the policy currently being restricted and the fact that I have already taken two partial surrenders and a loan, I am formally instructing the immediate cancellation of this policy.I fully understand and accept that:outstanding loan balance will be deducted, Penalties and charges will be app**** And only the remaining balance will be paid to me.
I am aware of the implications, but as the policyholder I have the right to terminate this policy. Please process my cancellation urgently and provide me with a clear statement
I am aware of the implications, but as the policyholder I have the right to terminate this policy. Please process my cancellation urgently and provide me with a clear statement
Metropolitan Life's replyOfficial
03 Sept 2025, 12:21Dear Esethu
Thank you for your additional comment.
Once a policy has acquired a cash value, it cannot be cancelled - it has to be surrendered.
As repeatedly and consistently explained previously, the policy is restricted so it cannot be surrendered.
If your policy was an endowment with a recurring premium, we could have made it paid-up to settle any outstanding loan and/or premium debt.
However your policy is a single-premium lump sum investment, which is Paid Up since inception and has no recurring premiums.
Regrettably there is nothing we can do to help you settle the loan debt, nor cash in the policy until the restriction period expires.
Regards
Metropolitan Client Care Team
Thank you for your additional comment.
Once a policy has acquired a cash value, it cannot be cancelled - it has to be surrendered.
As repeatedly and consistently explained previously, the policy is restricted so it cannot be surrendered.
If your policy was an endowment with a recurring premium, we could have made it paid-up to settle any outstanding loan and/or premium debt.
However your policy is a single-premium lump sum investment, which is Paid Up since inception and has no recurring premiums.
Regrettably there is nothing we can do to help you settle the loan debt, nor cash in the policy until the restriction period expires.
Regards
Metropolitan Client Care Team
Best regards,
Metropolitan Life's reply03 Sept 2025, 12:21
Official
Dear Esethu
Thank you for your additional comment.
Once a policy has acquired a cash value, it cannot be cancelled - it has to be surrendered.
As repeatedly and consistently explained previously, the policy is restricted so it cannot be surrendered.
If your policy was an endowment with a recurring premium, we could have made it paid-up to settle any outstanding loan and/or premium debt.
However your policy is a single-premium lump sum investment, which is Paid Up since inception and has no recurring premiums.
Regrettably there is nothing we can do to help you settle the loan debt, nor cash in the policy until the restriction period expires.
Regards
Metropolitan Client Care Team
Thank you for your additional comment.
Once a policy has acquired a cash value, it cannot be cancelled - it has to be surrendered.
As repeatedly and consistently explained previously, the policy is restricted so it cannot be surrendered.
If your policy was an endowment with a recurring premium, we could have made it paid-up to settle any outstanding loan and/or premium debt.
However your policy is a single-premium lump sum investment, which is Paid Up since inception and has no recurring premiums.
Regrettably there is nothing we can do to help you settle the loan debt, nor cash in the policy until the restriction period expires.
Regards
Metropolitan Client Care Team
Best regards,