1 reviews | Active since Oct 2017
Closure of the existing policy
On the 27/11/2023 at 12:33pm I called Metropolitan Client Relations an I spoke to someone by the name of Lorraine Maphanga on ***, and I mentioned to her that I would like to close my Metropolitan policy as I am no longer being able to pay it every month, and then I asked her what is the procedure she said that we can close it telephonically , Once said that she asked me security question on how is my marital contract, and I said I am married in COP and then she said that because I am married in COP, my husband has to give permission for closure of this a policy. And to my surprised I asked her why should I get a permission from my husband because there's nowhere my husband signed or there's no agreement that we both signed to say that if I wanna close the policy I should inform him first. And I said to her that I am the one who opened the account as well as completion of the form was done without my husband's signature however I am the one who was debited from bank account and not my husband's account. And I am not happy as I would like to close this policy and I even explained to her that it has tough year for me this 2023 so I will reopen it again January 2024. She did not even feel any remorse as she wanted me to get permission from my spouse before closure , which doesn't make sense for me at all.
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in the cancellation of your policy.
We confirm that we are busy investigating your complaint.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in the cancellation of your policy.
We confirm that we are busy investigating your complaint.
Yours sincerely,
Client Care Team
