1 reviews | Active since Sept 2023
Claims’ Process Review- Metropolitan GetUp
The service I received from this company when claiming a Funeral Cover death claim was extremely poor! Firstly when I submitted a claim to Metropolitan GetUp funeral cover, no one contacted me to confirm my claim or to tell me they received it. I had to call them everyday to track the claim and they kept on telling me there was no update! I had to borrow money to bury the policyholder and the useless claims’ assessor only sent me an email 4 days after I submitted my claim declining it! I was told that no claim benefit was payable to me because the policy lapsed. They were lying, because all premiums were paid up and when I submitted a claim on 29 August 2023, they cancelled the policy on 30 August and told me it lapsed because of non-payment, but all premiums were paid. I even submitted the receipt that shows all premiums were paid and they still repudiated my claim! I would not recommend this company to anyone. Metropolitan GetUp is a ****! The policyholder took the policy because of Metropolitan’s reputation, but I would never take up a policy with this company! Shame on them!
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one passing on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret reading that you seem to have encountered difficulties with your claim and that it was declined.
Please note that a successful claim hinges on multiple factors - amongst others whether or not premiums were paid up to date at the time of the insured person passing away.
Metropolitan would not decline your claim, if premiums were paid up to date at the time of the insured person passing away -i.e. before the person passes away. If premiums are paid in after the person passed on, we are unable to admit the claim and will need to refund the premiums received after death of the insured.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your loved one passing on. Our sincere condolences go out to you and your family during this time of bereavement.
We regret reading that you seem to have encountered difficulties with your claim and that it was declined.
Please note that a successful claim hinges on multiple factors - amongst others whether or not premiums were paid up to date at the time of the insured person passing away.
Metropolitan would not decline your claim, if premiums were paid up to date at the time of the insured person passing away -i.e. before the person passes away. If premiums are paid in after the person passed on, we are unable to admit the claim and will need to refund the premiums received after death of the insured.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team