Claims on Funeral Policies

I’ve been send from pillar to post since Monday on the claims of my funeral policy for my mom. I have 2 parental cover policies and was 1st advised that I am not the beneficiary on the policy. After informing Maggie, the agent that I’m the premium payer and that it is a “parental cover” policy she was like, oh I didn’t see. She advised that she will process it. After a few calls between her and myself only 1 policy was paid. It’s been more than 48 hours and here I am awaiting money as the undertaker is following up on their moneys. I’m highly frustrated with the service that I have received from Metropolitan. Paying these policies since 2003 and never missed a premium!