CLAIMS NONSENSE

WHAT A DISGRACE AND DISAPPOINTMENT. IT HAS BEEN ALMOST A MONTH SINCE WE SUBMITTED A FUNERAL CLAIM. NOW AT CLAIMS STAGE THEY ASK US TO FILL OUT A MEDICAL REPORT WHICH IS MEANT FOR A LIFE COVER AMD NOT A FUNERAL POLICY. NO WHERE IS IT STAGE THAT A MEDICAL REPORT NEEDS TO BE FILL FOR FUNERAL POLICY AT CLAIM STAGE. DO YOU NOT UNDERSTAND WHAT A FINERAL POLICY IS MEANT FOR? I AM LOGGING A COMPLAINT ON HELLO PETTER AND THE OMBUDSMAN! YOU ARE QUICK TO REQUEST PREMIUM BUT DO NOT WANT TO PAY OUT! WE HAVE BEENS SENT FROM ONE END TO ANOTHER AND WITH NO LUCK. NONSENSE!