1 reviews | Active since Mar 2024
Claims department is nonsence
I am wrting this with a heavy heart, I submitted my claim 3weeks back, submitted all the documents that were requested from me. Till today i still have not received my money. This is so painful as i pay my instalment monthly with no stories but now it is hard for metropolitan to payout for my claim. I am humbly asking you guys to check for me what is the matter as i am starting to loose my cool with u. Even worse there is no feedback from metropolitan about my claim. Molly just keeps quiete and not reply my emails. When will i get my money we going to another long weekend now. Also when i pay my money it does not go to forensic can i also not be told about forensic whn i need my money. Where have you seen a claim taking a month or you just dont care.
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialists will revert to you shortly.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and are sorry to read of the delays with your claims.
We assess each claim on its own merits as swiftly as possible. Unfortunately sometimes we have to request additional validations, which is done by our Forensics team and this process regrettably may take some time as it depends on the availability of the third party validating the information we require.
That being said, we do sincerely apologise for the lack of feedback and any poor service you may have experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and are sorry to read of the delays with your claims.
We assess each claim on its own merits as swiftly as possible. Unfortunately sometimes we have to request additional validations, which is done by our Forensics team and this process regrettably may take some time as it depends on the availability of the third party validating the information we require.
That being said, we do sincerely apologise for the lack of feedback and any poor service you may have experienced thus far.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team