LM
Lerato M
1 reviews | Active since Aug 2025
30 Sept 2025, 12:39
CLAIMS ASSESSOR UNPROFESSIONAL
May kindly have the last recording of the last call I had with claims assessor Seithati . Calling people “ nana” and screaming on the call is soo demeaning to clients . I’m of a view that the reason why clients are taken to hell and back is because they are consistently undermined, sooo unprofessional.
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Metropolitan Life's replyOfficial
30 Sept 2025, 12:42Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply30 Sept 2025, 12:42
Official
Dear Lerato
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor service experience with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team