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Elias L
1 reviews | Active since Feb 2022
24 Feb 2022, 16:53
Claims
I received an email from metropolitan head office said,:if we don’t received R677 premium before 01 August 2022 the policy will lapse. I call the metropolitan saying is a mistake but I explained that, is not my fold they supposed to call or send the email but till today I haven’t received anything from them because I want to claim and policy is lapse according to them customer is always right. Lack of communication and services
Helpful (0)
Replies (6)0
Replies (6)
Metropolitan Life's replyOfficial
24 Feb 2022, 18:13Dear Elias, thank you for sharing your concerns with us. I am sorry to hear about the delays experienced.
Metropolitan will contact you to assist.
Regards
Client Care
Metropolitan will contact you to assist.
Regards
Client Care
Metropolitan Life's reply24 Feb 2022, 18:13
Official
Dear Elias, thank you for sharing your concerns with us. I am sorry to hear about the delays experienced.
Metropolitan will contact you to assist.
Regards
Client Care
Metropolitan will contact you to assist.
Regards
Client Care
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Elias L's updateReviewer Update
25 Feb 2022, 12:29I received a call from lindiswa from metropolitan today and she asked to send the email that metropolitan send in my phone I’m still waiting for her response,image.png 177.79 KB
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Elias L's update25 Feb 2022, 12:29
Reviewer Update
I received a call from lindiswa from metropolitan today and she asked to send the email that metropolitan send in my phone I’m still waiting for her response,image.png 177.79 KB
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Elias L's updateReviewer Update
25 Feb 2022, 19:26image.jpeg 109.86 KBI’m still waiting
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Elias L's update25 Feb 2022, 19:26
Reviewer Update
image.jpeg 109.86 KBI’m still waiting
Metropolitan Life's replyOfficial
28 Feb 2022, 08:57Elias, please look out for the emails sent by Metropolitan. We are attending to your matter.
Metropolitan Life's reply28 Feb 2022, 08:57
Official
Elias, please look out for the emails sent by Metropolitan. We are attending to your matter.
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Elias L's updateReviewer Update
01 Mar 2022, 11:45Good morning Hello Peter I’m still waiting for metropolitan Investigation regarding my problem but I send u the proof of email that I received from metropolitan head office
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Elias L's update01 Mar 2022, 11:45
Reviewer Update
Good morning Hello Peter I’m still waiting for metropolitan Investigation regarding my problem but I send u the proof of email that I received from metropolitan head office
Metropolitan Life's replyOfficial
01 Mar 2022, 14:36Dear Elias
Thank you for your additional comments.
It is Metropolitan Client Care posting responses to your complaint, not HelloPeter.
Our Complaints Assessor has been in contact with you and asked you to allow more time to investigate your complaint.
The Assessor will revert back to you directly, as soon as possible. You may follow up with the Assessor directly, should you require any further assistance in this regard.
Regards
Client Care Team
Thank you for your additional comments.
It is Metropolitan Client Care posting responses to your complaint, not HelloPeter.
Our Complaints Assessor has been in contact with you and asked you to allow more time to investigate your complaint.
The Assessor will revert back to you directly, as soon as possible. You may follow up with the Assessor directly, should you require any further assistance in this regard.
Regards
Client Care Team
Metropolitan Life's reply01 Mar 2022, 14:36
Official
Dear Elias
Thank you for your additional comments.
It is Metropolitan Client Care posting responses to your complaint, not HelloPeter.
Our Complaints Assessor has been in contact with you and asked you to allow more time to investigate your complaint.
The Assessor will revert back to you directly, as soon as possible. You may follow up with the Assessor directly, should you require any further assistance in this regard.
Regards
Client Care Team
Thank you for your additional comments.
It is Metropolitan Client Care posting responses to your complaint, not HelloPeter.
Our Complaints Assessor has been in contact with you and asked you to allow more time to investigate your complaint.
The Assessor will revert back to you directly, as soon as possible. You may follow up with the Assessor directly, should you require any further assistance in this regard.
Regards
Client Care Team