DK
Dolly K
1 reviews | Active since Nov 2023
28 Nov 2023, 12:05
Claims
I submitted a claim with Metropolitan in October and submitted all necessary documentation and still I have not received any communication. I have been following up and the response I’m getting is that they are still busy with a claim. After I waited for so long even after submitting and later they told me that they did not get my documents because their mailbox is full.
I’m really not happy at all with this because now my Policy deducted a full Premium while I claimed and they were suppose to remove the deceased. It’s almost end of the second month and the policy will be deducting again.
This is really sad and upsetting because when taking a policy you are promised that it takes 24/48 hours to pay out a claim but it take more than a month
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
28 Nov 2023, 12:29Dear Dolly
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
Metropolitan Life's reply28 Nov 2023, 12:29
Official
Dear Dolly
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,Client Care Team
DK
Dolly K's updateReviewer Update
29 Nov 2023, 20:07I’m so disappointed with the service that I’m getting from metropolitan life. It’s very poor. It’s now the second month and you are deducting premium for the deceased but you are not paying my claim. A Lady called Babalwa phoned me Yesterday and said she will call me back till today I’m still waiting.
DK
Dolly K's update29 Nov 2023, 20:07
Reviewer Update
I’m so disappointed with the service that I’m getting from metropolitan life. It’s very poor. It’s now the second month and you are deducting premium for the deceased but you are not paying my claim. A Lady called Babalwa phoned me Yesterday and said she will call me back till today I’m still waiting.
Metropolitan Life's replyOfficial
30 Nov 2023, 09:49Dear Dolly
We refer to your additional comments received on HelloPeter.
Our Escalation Specialist sent you an email yesterday, with the outstanding claim requirements needed to further assess the claim.
Please check your emails and revert directly back to Babalwa, so that she may drive the escalation of your claim assessment.
Regards
Metropolitan Client Care Team
We refer to your additional comments received on HelloPeter.
Our Escalation Specialist sent you an email yesterday, with the outstanding claim requirements needed to further assess the claim.
Please check your emails and revert directly back to Babalwa, so that she may drive the escalation of your claim assessment.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply30 Nov 2023, 09:49
Official
Dear Dolly
We refer to your additional comments received on HelloPeter.
Our Escalation Specialist sent you an email yesterday, with the outstanding claim requirements needed to further assess the claim.
Please check your emails and revert directly back to Babalwa, so that she may drive the escalation of your claim assessment.
Regards
Metropolitan Client Care Team
We refer to your additional comments received on HelloPeter.
Our Escalation Specialist sent you an email yesterday, with the outstanding claim requirements needed to further assess the claim.
Please check your emails and revert directly back to Babalwa, so that she may drive the escalation of your claim assessment.
Regards
Metropolitan Client Care Team
DK
Dolly K's updateReviewer Update
19 Dec 2023, 16:57I have sent those documents and still no Payout from Metropolitan this is now the 3rd month since I submitted my claim. I even sent the affidavit that Metropolitan requested for proof of Relationship. Surprisingly that I was requested to even send the Lease agreement to prove that I was staying with my Partner.
Even after those documents my claim is still not processed. Babalwa is on Annual Leave as I got the response auto email. Does this mean my claim that i submitted in October 2023 will be resolved In 2024? While when I was taking policy I was told that the claim takes 24-48 hours??
This is really unprofessional and upsetting.
Even after those documents my claim is still not processed. Babalwa is on Annual Leave as I got the response auto email. Does this mean my claim that i submitted in October 2023 will be resolved In 2024? While when I was taking policy I was told that the claim takes 24-48 hours??
This is really unprofessional and upsetting.
DK
Dolly K's update19 Dec 2023, 16:57
Reviewer Update
I have sent those documents and still no Payout from Metropolitan this is now the 3rd month since I submitted my claim. I even sent the affidavit that Metropolitan requested for proof of Relationship. Surprisingly that I was requested to even send the Lease agreement to prove that I was staying with my Partner.
Even after those documents my claim is still not processed. Babalwa is on Annual Leave as I got the response auto email. Does this mean my claim that i submitted in October 2023 will be resolved In 2024? While when I was taking policy I was told that the claim takes 24-48 hours??
This is really unprofessional and upsetting.
Even after those documents my claim is still not processed. Babalwa is on Annual Leave as I got the response auto email. Does this mean my claim that i submitted in October 2023 will be resolved In 2024? While when I was taking policy I was told that the claim takes 24-48 hours??
This is really unprofessional and upsetting.