Claim unpaid.

On the 9 May 2015..my mother in law passed away and I immediately called this useless company. I spoke to Albert and he told me my mother in law will be covered. He told me what to submit and I submitted those required docs on the 10th. I payed R135.00 to just fax and email those docs. The following Monday I received a call from one lady and she told me they won't be paying my claim because my mother in law is still under a waiting period. ...I couldn't understand what changed because I called them personally the previous Thursday. <br> <br> Later on Monday Albert called me back and apologised for the \mistake "he made....I already made plans to bury my mom and he tells me made a mistake. ..? Then he promised me that metropolitan will pay me back all the premiums I already paid for her....guess what...still nothing. ..no sms or email or that payment.<br> <br> I sent them an email on the 28th requesting feedback on this matter and metropolitan chose to be quiet...I regret taking a policy with this useless and pathetic company....If only I knew...."""