Claim submitted on the 22/9/2021, till today no acknowledgement, documents submitted as requested, one has to use a whole salary to cover the funeral

Claim submitted on the 22/9/2021, till today no acknowledgement, documents submitted as requested, one has to use a whole salary to cover the funeral. I pay you my premiums every month, never missed, however when you suppose to help me in times of need, you become unprofessional, and do not assist at all. This is just a warm up message to you if this claim is not paid by tomorrow, I will take this further legally, and use social media as well. You cannot take me for a ride, take my money for the past 5 years and fail to deliver when you suppose to. I do not tolerate unprofessionalism, maybe you do this type of treatment to others but not me.