CLAIM PROCESS A NIGHTMARE!!! DISAPPOINTED!

WORST! HORRIBLE SERVICE!!! When they debit our money every month they are very quick to call you when you have a failed debit and harass you 7 times a day so that they can get your money BUT when we have to make claims they duck and dive and pretend to not see the claims and then play dead!!

I made a claim on the 3rd of July and until today I have not heard from them. they don't even respond to my emails. I called them yesterday and the call centre lady claimed that I am missing some documents, but why didn't they email me back 3 weeks ago to tell me this??? WHY must I call them and harass them? the call centre lady didn't even take responsibility, she decided to throw her colleague under the bus and said "it is the assessors fault for not getting back to you". the assessor still hasn't called me!!

this is a very difficult period for our family, we lost our mother and this company is just making this claim process so much worse!!

I will never ever consider them for any cover nor recommend them to anyone. they just pile up our stress even more!!!