claim problem

Hi its hayley jantjies again i want an feedback on the review iv publish all the other people who had a policy for my uncle has been paid out i mean its for the same deceased person and i did not hve any problems with my premies coz when i do a follow up each n every consultant i talk to told me the policy is active and up to date so why must i wait this is really not on if id goes like this than i will stop my other three policies with metropolitan im really dissapointed in they service this will be the last follow up and if i dont get my money or feedback than i hve no choice to take this up further