CLAIM NOT FINALISED AFTER 3 MONTHS

I lodged a claim with Metropolitan Life in August 2025 after losing my partner. It has now been over two months, and the claim still hasn’t been paid.

I’ve given them every single document they asked for; the death certificate, certified IDs, claim form, affidavit, and even contact details for the deceased’s family. Every time I think it’s done, they come back asking for something new. The latest request was for utility or medical aid bills to “prove” that I lived with my partner. That doesn’t make sense because we rented a backroom, and backroom tenants don’t get bills.

This kind of treatment feels discriminatory and ******. It’s as if Metropolitan and their staff (especially Ilze Baatjes) don’t understand how many Black South Africans actually live. We don’t all have utility accounts or shared medical aid but that doesn’t make our relationships or our claims any less real.

I have comp**** fully, I am grieving, and I am financially struggling yet Metropolitan keeps delaying what’s rightfully mine. I feel disrespected, ignored, and discriminated against by a company that had no problem taking my premiums every month. Not to mention even after submitting my claim in, I still received a debit order for September and October which doesn’t make sense. This company seems like a **** just going through the reviews no one has a positive experience this is such a red flag, more people should be warned.

I want this claim finalised and paid immediately, and I expect Metropolitan to apologise for the way I’ve been treated during such a painful time.

Metropolitan Funeral plan: *** Metropolitan Funeral Scheme Scheme code: *** Owner and payer: Tekano Tt Bereng