NM
Ntokozo M
1 reviews | Active since May 2011
06 Mar 2025, 17:58
Claim non-payment
I am appalled at the service we have received from Metropolitan. We submitted a claim for a funeral cover so we can have funds for my fathers burial. The claim was submitted on Monday and today is Thursday and still no money. The funeral is on Saturday, how do you expect us to conduct the funeral when no payment has been made. I have called the call centre several times but I'm always told it's awaiting approval. This is so cruel of Metropolitan to treat it's clients like this at their time of distress....
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Metropolitan Life's replyOfficial
07 Mar 2025, 08:37Dear Ntokozo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team
Metropolitan Life's reply07 Mar 2025, 08:37
Official
Dear Ntokozo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in submitting a claim.
Regrettably, your post does not contain sufficient information for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely,
Client Care Team