PK
Palesa K
1 reviews | Active since Aug 2020
26 Aug 2020, 16:39
Claim is taking too long
I submitted a claim on my mom's funeral cover at the Maponya Mall branch and submitted all the documents on the 18 August 2020.... I haven't received any payout, their landline continuously rings with no answer.... It's a hassle to get through to the head office.... I thought funeral claims payout after 72 hrs.... It's exactly one week and 1 day.....
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Metropolitan Life's replyOfficial
26 Aug 2020, 21:34Dear Palesa
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you mother has passed on. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret that you have experienced delays with the claim submitted for your mother.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you mother has passed on. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret that you have experienced delays with the claim submitted for your mother.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply26 Aug 2020, 21:34
Official
Dear Palesa
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you mother has passed on. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret that you have experienced delays with the claim submitted for your mother.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you mother has passed on. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret that you have experienced delays with the claim submitted for your mother.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team