Claim for my late mom's policy

I once wrote to you regarding my late mom's policy that she had with metropolitan after they said to me she is no longer on their system they then picked it up. I had to wait for loa for almost 3yrs now I got it going back to metropolitan to claim my mom's funds it still being investigated for what I don't know it's been 5years my mom passed away. For me this is painful as am struggling with her money that she worked for and companies take chance with it😭😭😭😭Am so disappointed on them very emotionally