TK
Thando K
1 reviews | Active since Nov 2021
18 Dec 2023, 05:34
Claim Department
Claim department is useless
Helpful (0)
Replies (2)0
Replies (2)TK
Thando K's updateReviewer Update
18 Dec 2023, 05:44I put my hospital claim on the 12th of Dec today is the 18th, why do i always have to fight in order to get my money. No one is communicating, worse part you cant evn call the assigned assesors all they do is keep quiet, next thing will be told of holidays and people taking leave. Can my money be transferred as early as possible this morning, i have heard enough already. Not evn a single time i put through my claims and they go smooth. You all can do better. Can Samuel Marutla not take his precious time i have been patient enough now. What is really holding up my money. Please transfer the money this morning, i dont need ur endless calls with lies all i need now is the money.
TK
Thando K's update18 Dec 2023, 05:44
Reviewer Update
I put my hospital claim on the 12th of Dec today is the 18th, why do i always have to fight in order to get my money. No one is communicating, worse part you cant evn call the assigned assesors all they do is keep quiet, next thing will be told of holidays and people taking leave. Can my money be transferred as early as possible this morning, i have heard enough already. Not evn a single time i put through my claims and they go smooth. You all can do better. Can Samuel Marutla not take his precious time i have been patient enough now. What is really holding up my money. Please transfer the money this morning, i dont need ur endless calls with lies all i need now is the money.
Metropolitan Life's replyOfficial
21 Dec 2023, 12:14Dear Thandokazi
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that Hospital claims take about 3 - 5 working days to process.
Unfortunately there was a long weekend between your submission and the date of payment.
We have processed all three claims and our Escalation Specialist did inform you on the 18th that the payments are being processed that day.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that Hospital claims take about 3 - 5 working days to process.
Unfortunately there was a long weekend between your submission and the date of payment.
We have processed all three claims and our Escalation Specialist did inform you on the 18th that the payments are being processed that day.
Regards
Client Care Team
Metropolitan Life's reply21 Dec 2023, 12:14
Official
Dear Thandokazi
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that Hospital claims take about 3 - 5 working days to process.
Unfortunately there was a long weekend between your submission and the date of payment.
We have processed all three claims and our Escalation Specialist did inform you on the 18th that the payments are being processed that day.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please be advised that Hospital claims take about 3 - 5 working days to process.
Unfortunately there was a long weekend between your submission and the date of payment.
We have processed all three claims and our Escalation Specialist did inform you on the 18th that the payments are being processed that day.
Regards
Client Care Team