BL
Bonolo L
1 reviews | Active since Sept 2015
15 Oct 2022, 16:47
CASH BACK VANISHED
How do you calculate your cash back. And why is it that your system at the branch can't give a printout of all the withdrawals from a policy, but previously you could retrieve it. I last claimed my cash back in 2019 but surprisingly it doesn't reflect on your system and is it not 3years already? or the terms of agreement changed post covid without being informed.
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Metropolitan Life's replyOfficial
17 Oct 2022, 12:01Dear Bonolo
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your dissatisfaction regarding your CashBack enquiry.
We confirm that the terms and conditions of your policy benefits remain unchanged, for as long as you keep the benefit on the policy.
The reason we cannot give you a printout of the historical CashBack withdrawals you did from our system is that from 01/08/2020 we transferred all funeral policies and their benefits to a new, more modern administration system. Therefore, only policy transactions after 01/08/2020 will reflect on the new system.
One of our Client Care Assessors will investigate your CashBack benefit and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your dissatisfaction regarding your CashBack enquiry.
We confirm that the terms and conditions of your policy benefits remain unchanged, for as long as you keep the benefit on the policy.
The reason we cannot give you a printout of the historical CashBack withdrawals you did from our system is that from 01/08/2020 we transferred all funeral policies and their benefits to a new, more modern administration system. Therefore, only policy transactions after 01/08/2020 will reflect on the new system.
One of our Client Care Assessors will investigate your CashBack benefit and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply17 Oct 2022, 12:01
Official
Dear Bonolo
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your dissatisfaction regarding your CashBack enquiry.
We confirm that the terms and conditions of your policy benefits remain unchanged, for as long as you keep the benefit on the policy.
The reason we cannot give you a printout of the historical CashBack withdrawals you did from our system is that from 01/08/2020 we transferred all funeral policies and their benefits to a new, more modern administration system. Therefore, only policy transactions after 01/08/2020 will reflect on the new system.
One of our Client Care Assessors will investigate your CashBack benefit and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your dissatisfaction regarding your CashBack enquiry.
We confirm that the terms and conditions of your policy benefits remain unchanged, for as long as you keep the benefit on the policy.
The reason we cannot give you a printout of the historical CashBack withdrawals you did from our system is that from 01/08/2020 we transferred all funeral policies and their benefits to a new, more modern administration system. Therefore, only policy transactions after 01/08/2020 will reflect on the new system.
One of our Client Care Assessors will investigate your CashBack benefit and revert back to you as soon as possible.
Regards
Client Care Team