SM
Siphokazi M
1 reviews | Active since May 2022
25 May 2022, 05:48
Cash back payment
Good day on tge 13May 2022 my husband and I logged a cash back payment from one of our policies with Metropolitan they have been sending us from pillar to post about payment since then its more than the promised 48hrs Name :Velile Qwele Id no:*** Policy number:***
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Metropolitan Life's replyOfficial
25 May 2022, 11:25Good day Siphokazi,
We acknowledge receipt of your complaint received through the HelloPeter platform.
We acknowledge receipt of your complaint received through the HelloPeter platform.
We are sorry to read about the unsatisfactory service received in your attempts to lodge a cashback claim with us and further apologize for the inconvenience caused.
Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply25 May 2022, 11:25
Official
Good day Siphokazi,
We acknowledge receipt of your complaint received through the HelloPeter platform.
We acknowledge receipt of your complaint received through the HelloPeter platform.
We are sorry to read about the unsatisfactory service received in your attempts to lodge a cashback claim with us and further apologize for the inconvenience caused.
Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team