Cash back claim

I submitted my cash back claim on the 3rd July 2022 policy number *** id copy bank statement letter for consent from fnb bank as this policy is ceded to them am calling almost every day all i get i a nonsense *********** service from the consultant all telling me a different story the worse is when i was put thru their supervisor Andrian i was holding for almost 30 min no response from him why am i holding just rude service. Guy's if you dont want to pay my money tell me so, i will gladly cancell everything i have with you with immediate effect. Dont call me for nonsense just call me to tell me my cash back is in my bank account. I have been calling your for 2 weeks none stop. Am sick of this