RM
Rendani M
1 reviews | Active since Oct 2016
05 Apr 2023, 19:55
Cancelled policy still deducting
I have given a Cancelation notice of investment on 13 March 2023, even now its not yet cancelled. Your whatsap robot is not helpful. Just cancel my policy and stop deducting my money.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
06 Apr 2023, 09:17Dear Rendani
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn that you have struggled to cancel your deduction.
Please note that the post does not contain sufficient information in order for us to determine which policy you are referring to.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn that you have struggled to cancel your deduction.
Please note that the post does not contain sufficient information in order for us to determine which policy you are referring to.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply06 Apr 2023, 09:17
Official
Dear Rendani
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn that you have struggled to cancel your deduction.
Please note that the post does not contain sufficient information in order for us to determine which policy you are referring to.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn that you have struggled to cancel your deduction.
Please note that the post does not contain sufficient information in order for us to determine which policy you are referring to.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
RM
Rendani M's updateReviewer Update
12 Apr 2023, 18:12I only have one policy with your company, please cancel it and stop deducting my money.
RM
Rendani M's update12 Apr 2023, 18:12
Reviewer Update
I only have one policy with your company, please cancel it and stop deducting my money.
Metropolitan Life's replyOfficial
13 Apr 2023, 09:16Dear Rendani
Thank you for your additional post.
Our Escalation Specialist responded directly to you on 06/04/2023 via email advising that we cannot cancel a policy that has already acquired values - you will need to apply for the surrender of the plan.
Kindly check your emails and revert back to the Escalation Specialist directly, who will drive the transaction for you.
Regards
Client Care Team
Thank you for your additional post.
Our Escalation Specialist responded directly to you on 06/04/2023 via email advising that we cannot cancel a policy that has already acquired values - you will need to apply for the surrender of the plan.
Kindly check your emails and revert back to the Escalation Specialist directly, who will drive the transaction for you.
Regards
Client Care Team
Metropolitan Life's reply13 Apr 2023, 09:16
Official
Dear Rendani
Thank you for your additional post.
Our Escalation Specialist responded directly to you on 06/04/2023 via email advising that we cannot cancel a policy that has already acquired values - you will need to apply for the surrender of the plan.
Kindly check your emails and revert back to the Escalation Specialist directly, who will drive the transaction for you.
Regards
Client Care Team
Thank you for your additional post.
Our Escalation Specialist responded directly to you on 06/04/2023 via email advising that we cannot cancel a policy that has already acquired values - you will need to apply for the surrender of the plan.
Kindly check your emails and revert back to the Escalation Specialist directly, who will drive the transaction for you.
Regards
Client Care Team