SL
Shandre L

1 reviews | Active since Jun 2016

27 Jun 2016, 09:08

Cancellation of policies

<p>good day!</p> <p> </p> <p>its week two and I'm finding it hard to understand why my claim is taking so long. I've sent through all documentation with signatures but I no joy. I need the funds to pay for my child's schooling next year , I've stressed this in my emails to the consultant but everyday I receive a small requesting information I've already sent them so many times. The service is very poor and I'm extremely happy I'm cancelling. I hope they will Tak me serious now. </p>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply27 Jun 2016, 09:25
Official

Dear Ms. Lawrence

Thank you for raising your concerns with our office.

We always strive to serve all our clients well and regret that you have experienced delays with your transaction.

We will investigate and revert back to you via return email as soon as possible.

Regards

Aletta Clarence

Metropolitan Client Care