JM
Jennifer M
1 reviews | Active since Jul 2021
01 Nov 2023, 12:38
Cancellation Letter from Metropilitan
I have cancelled the policy two months with Metropolitan life and reqested for a cancelation letter, which I need to send to my employer to stop the deduction. To date I havent received any letter from Metropolitan. Please I need urgent assistance with this regard.
Regards
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Replies (2)JM
Jennifer M's updateReviewer Update
01 Nov 2023, 12:41#BlackFriday
JM
Jennifer M's update01 Nov 2023, 12:41
Reviewer Update
#BlackFriday
Metropolitan Life's replyOfficial
01 Nov 2023, 15:12Dear Jennifer
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with the cancellation of your policy.
Please bear in mind that for Stop Order mode of payment, deductions take about 2 months to start/stop/change. This is due to closing dates on our side for compilation of the magnetic tapes that go out to employers and due to closing dates on the employer's side to implement the tapes on their next payroll run.
One of our Escalation Specialists will investigate and revert back to you regarding your cancellation as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with the cancellation of your policy.
Please bear in mind that for Stop Order mode of payment, deductions take about 2 months to start/stop/change. This is due to closing dates on our side for compilation of the magnetic tapes that go out to employers and due to closing dates on the employer's side to implement the tapes on their next payroll run.
One of our Escalation Specialists will investigate and revert back to you regarding your cancellation as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply01 Nov 2023, 15:12
Official
Dear Jennifer
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with the cancellation of your policy.
Please bear in mind that for Stop Order mode of payment, deductions take about 2 months to start/stop/change. This is due to closing dates on our side for compilation of the magnetic tapes that go out to employers and due to closing dates on the employer's side to implement the tapes on their next payroll run.
One of our Escalation Specialists will investigate and revert back to you regarding your cancellation as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered difficulties with the cancellation of your policy.
Please bear in mind that for Stop Order mode of payment, deductions take about 2 months to start/stop/change. This is due to closing dates on our side for compilation of the magnetic tapes that go out to employers and due to closing dates on the employer's side to implement the tapes on their next payroll run.
One of our Escalation Specialists will investigate and revert back to you regarding your cancellation as soon as possible.
Regards
Metropolitan Client Care Team