Cancelation yet premiums are up to date

Item: Metropolitan Life
Rating: 1
Author: D M

my dad had a policy for over ten years and paid it until maturity date , now they say the policy has lapsed and he is not due for a pay out. we have been in constant contact with many consultants and even produced proof of payment yet no assistance. this is terrible service and seems to be unfair to elderly individuals

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Replies (1)

Metropolitan Life's replyOfficial

05 Apr 2022, 12:47

Dear Dham

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties with your father's plan.

Unfortunately your post does not contain sufficient information in order for us to trace the policy and response to you.

One of our Client Care Assessors will reach out to you shortly to obtain more information to assist you.

Regards

Client Care Team

Metropolitan Life's reply05 Apr 2022, 12:47

Official