JL
Joanne L
1 reviews | Active since Nov 2022
22 Sept 2024, 08:46
Cancel my policy
I have a policy with Metropolitan life that I have been trying to cancel for over three months now but they are still deducting from my payslip. I've called, sent emails and even visited a branch, but still no luck.
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Metropolitan Life's replyOfficial
23 Sept 2024, 09:22Dear Joanne
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret that we reportedly feel short of your expectation.
In order to cancel a policy, we require:
1. a letter from the policyholder which contains:
(a) the policy number you wish to cancel
(b) a clear instruction to cancel said policy
(c) the date on which the cancellation letter is written and of course
(d) the signature of the policy owner
2. a certified copy of the policy owner's ID document, with three specimen signatures done on the document by the policy owner, in the presence of the certifying commissioner of oaths.
We have not received your cancellation request and our records show that the last interaction in August was centered around a claim/benefit on your policy.
One of our Escalation Specialists will contact you shortly to obtain more information around your cancellation requ4est and provide you with the assistance you require.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret that we reportedly feel short of your expectation.
In order to cancel a policy, we require:
1. a letter from the policyholder which contains:
(a) the policy number you wish to cancel
(b) a clear instruction to cancel said policy
(c) the date on which the cancellation letter is written and of course
(d) the signature of the policy owner
2. a certified copy of the policy owner's ID document, with three specimen signatures done on the document by the policy owner, in the presence of the certifying commissioner of oaths.
We have not received your cancellation request and our records show that the last interaction in August was centered around a claim/benefit on your policy.
One of our Escalation Specialists will contact you shortly to obtain more information around your cancellation requ4est and provide you with the assistance you require.
Regards
Client Care Team
Metropolitan Life's reply23 Sept 2024, 09:22
Official
Dear Joanne
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret that we reportedly feel short of your expectation.
In order to cancel a policy, we require:
1. a letter from the policyholder which contains:
(a) the policy number you wish to cancel
(b) a clear instruction to cancel said policy
(c) the date on which the cancellation letter is written and of course
(d) the signature of the policy owner
2. a certified copy of the policy owner's ID document, with three specimen signatures done on the document by the policy owner, in the presence of the certifying commissioner of oaths.
We have not received your cancellation request and our records show that the last interaction in August was centered around a claim/benefit on your policy.
One of our Escalation Specialists will contact you shortly to obtain more information around your cancellation requ4est and provide you with the assistance you require.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to provide our clients with unsurpassed customer service and regret that we reportedly feel short of your expectation.
In order to cancel a policy, we require:
1. a letter from the policyholder which contains:
(a) the policy number you wish to cancel
(b) a clear instruction to cancel said policy
(c) the date on which the cancellation letter is written and of course
(d) the signature of the policy owner
2. a certified copy of the policy owner's ID document, with three specimen signatures done on the document by the policy owner, in the presence of the certifying commissioner of oaths.
We have not received your cancellation request and our records show that the last interaction in August was centered around a claim/benefit on your policy.
One of our Escalation Specialists will contact you shortly to obtain more information around your cancellation requ4est and provide you with the assistance you require.
Regards
Client Care Team