PM
Phakamisa M
1 reviews | Active since Sept 2022
28 Apr 2023, 11:59
Call back request from Metropolitan.
I made a request to be contacted on Wednesday with Noluvuyo from Metropolitan and she answered that I would get a call soon I followed up with her yesterday and she asked for my id number which I provided to her and nothing has been said there after this is very poor service.I called the line but It keeps on cutting me after sometime holding the line
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
28 Apr 2023, 13:43Dear Phakamisa
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered in contacting us.
We will arrange that one of our friendly Contact Centre consultants reach out to you as soon as possible to provide you with the assistance you require.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered in contacting us.
We will arrange that one of our friendly Contact Centre consultants reach out to you as soon as possible to provide you with the assistance you require.
Regards
Client Care Team
Metropolitan Life's reply28 Apr 2023, 13:43
Official
Dear Phakamisa
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered in contacting us.
We will arrange that one of our friendly Contact Centre consultants reach out to you as soon as possible to provide you with the assistance you require.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to learn of the difficulties you have encountered in contacting us.
We will arrange that one of our friendly Contact Centre consultants reach out to you as soon as possible to provide you with the assistance you require.
Regards
Client Care Team
PM
Phakamisa M's updateReviewer Update
28 Apr 2023, 16:18Thank you for your response
PM
Phakamisa M's update28 Apr 2023, 16:18
Reviewer Update
Thank you for your response
Metropolitan Life's replyOfficial
28 Apr 2023, 17:51Dear Phakamisa
Our consultant has tried callling your on the number on the HelloPeter Post but the service provider says the number does not exist.
One of our Escalation Specialists has emailed you directly for an alternative contact number. Please respond directly on that email.
Regards
Client Care Team
Our consultant has tried callling your on the number on the HelloPeter Post but the service provider says the number does not exist.
One of our Escalation Specialists has emailed you directly for an alternative contact number. Please respond directly on that email.
Regards
Client Care Team
Metropolitan Life's reply28 Apr 2023, 17:51
Official
Dear Phakamisa
Our consultant has tried callling your on the number on the HelloPeter Post but the service provider says the number does not exist.
One of our Escalation Specialists has emailed you directly for an alternative contact number. Please respond directly on that email.
Regards
Client Care Team
Our consultant has tried callling your on the number on the HelloPeter Post but the service provider says the number does not exist.
One of our Escalation Specialists has emailed you directly for an alternative contact number. Please respond directly on that email.
Regards
Client Care Team