****** by Metropolitan

Good day I am writing this with disbelief and frustration. I have never been so humiliated by Metropolitan and its staff members. A reputational company like Metropolitan ripping me off on what I have. I have been with Metropolitan for almost a decade now, and this is the service I receive. I have had a funeral policy with Metropolitan since 2009. In April 2023 I revised my premium, which was R712, they normally debit my account on the 29th of each month but when I checked my account on the 30th of May the premium was not debited. I called Metropolitan the 30th of May 2023 enquiring why my account was not debited because I had money on my account the first lady whom I spoke to said my account was inactive but she said will reinstate my policy and she gave me the banking details and I made payment the very same day on the 30th May 2023 and I called again after making the payment and I spoke to another lady confirming the payment and she confirmed that the account was activated. To my surprise, I got an email from Metropolitan saying my account has lapsed. I called them today, and they told me that the only thing they can do is refund me the payment I had made on 30th of May. This is ridiculous I am currently unemployed, and this is the life insurance I have for me and my loved ones. The fact that the money reflected late or Metropolitan missed debit now my policy had lapsed when I called in and was falsely advised or it's of the fact that one of your consultants mentioned that Metropolitan is getting ride of old users. Is this Metropolitan token of appreciation. Imagine your consultants trying to sell me a new policy instead of reinstating my policy when I had made the transfer on the 30th. The new quotation is almost triple to my monthly premium. The treatment I have received from Metropolitan is intolerable disaffection and unacceptable. I would like Metropolitan to reinstate my policy as it wasn't fair for the policy to lapse when I have made means to reach out to Metropolitan. I can't afford to lose this policy in these tough times just because of a system error or incompetency.