Business Etiquette of Metropolitian Staff Member to small businesses

It is with a bitter taste in my mouth that I write this review as the impression I had before of this highly respected company has left me in shock! I had the unfortunate opportunity in dealing with Sergio Sacco from the Parow Centre branch of Metropolitan, Cape Town. Sergio has hired my popcorn machine nearly 1 month ago for an event held for SAPs. The event was held by the company he works for and this to me clearly means that any dealings moving forward

will be done with Sergio as the representative for he's employer.

When the machine was hired out to Sergio for Metropolitian, it was explained to Sergio that the machine needs to be returned in the same condition as it was hired out. A refundable deposit was requested and received. This deposit is then returned once the machine is returned in the same condition it was handed over to the customer. After the event, Sergio dropped off the machine and all seemed to be fine. In turn I briefly checked the machine and found it to be ok and deposit was returned. When I again later assessed

machine, i found that the popcorn drawer is missing from the machine. When I looked at how the popcorn flap was positioned, it was clearly assembled to hide the missing tray. I immediately called Sergio and was told he will check with the people at the venue as the tray could have been left there. The date of this call was May 6th 2018. After not hearing anything from Sergio, i then sent him a SMS as well as a WhatsApp message. Communication continued around this month with the conclusion of Sergio then paying for the lost

tray which he agreed to do. Again, I do not hold Sergio as an individual liable on this but rather Metropolitian as this was who the machine was hired for.

One of the last messages exchanged with Sergio was that he advised to drop the money for the drawer on Saturday 2nd June 2018 before 10am as he had another event to attend. At around 9am, i

messaged via WhatsApp and SMSed with no response before 10am. I also tried calling Sergio with my calls going to voicemail. My messages were only read the 3rd June 2018. When checking my

phone the next day 4th June 2018, I advised Sergio for the second time that I will escalate this to he's company as I am left with no choice. He's response to my message was "I get you". Needless to say that for not only 1 month have I been given the runaround, but my last message to Sergio was that I do not even get an apology for he's mistreatment. As a representative to

your company this is clearly not the manner in which you deal with clients and businesses. I am appauled by the calibre of staff of Metropolitian and needless to say I will never deal with this branch nor would i ever recommend anyone to deal with of this branch either.

I hope that Metropolitian take this matter up with their employee as I feel I've been wronged and would like this matter resolved.