Bunch of *****
<p>I had a terrible experience with Metropolitian Life. My mother has been trying to claim from the Provident Funds, and she has beed given the run around by head office.</p> <p> </p> <p>She has invested her money for years, now when she wants it back, no one is giving her the right direction. Their consultants keep on feeding her lie, on top of every lie everyday. Its draining and it is costing her money to make telephone calls to a call centre everyday.</p>
Dear Ms. Xozwa
Thank you for raising your concerns with our office.
We always strive to sereve all our clients well and regret to learn of the difficulties your mother has encountered with her claim.
One of our Client Care Assessors will investigate your complaint and revert back to you shortly.
Regards
Aletta Clarence
Metropolitan Client Care
Dear Ms. Xozwa
Thank you for raising your concerns with our office.
We always strive to sereve all our clients well and regret to learn of the difficulties your mother has encountered with her claim.
One of our Client Care Assessors will investigate your complaint and revert back to you shortly.
Regards
Aletta Clarence
Metropolitan Client Care
Looking at your responses from other reviews, they all have the same response.
You need to show proffesionalism, and care to your customers. This is uncalled for and you know it's a lie that you investigate and respond.
Looking at your responses from other reviews, they all have the same response.
You need to show proffesionalism, and care to your customers. This is uncalled for and you know it's a lie that you investigate and respond.
Dear Ms. Xozwa
Thank you for your swift responses and comment.
Yes, the responses have more or less the same trend as the particulars have not been investigated yet.
We acknowledge the complaint online and then communicate directly with the complainant, so as to not publish policy specific information on the social media platform. This is in line with POPI legislation.
We also immediately respond as a courtesy to our client, to acknowledge that their complaint is being attended as a matter of urgency. The details are only uncovered once the investigation takes shape.
We will be in contact shortly.
Regards
Aletta Clarence
Metropolitan Client Care
Dear Ms. Xozwa
Thank you for your swift responses and comment.
Yes, the responses have more or less the same trend as the particulars have not been investigated yet.
We acknowledge the complaint online and then communicate directly with the complainant, so as to not publish policy specific information on the social media platform. This is in line with POPI legislation.
We also immediately respond as a courtesy to our client, to acknowledge that their complaint is being attended as a matter of urgency. The details are only uncovered once the investigation takes shape.
We will be in contact shortly.
Regards
Aletta Clarence
Metropolitan Client Care